Refund and Cancellation Policy
Bath Junior Chess Club
Last updated: August 2026
This Refund and Cancellation Policy applies to tournament places booked and paid for through the Bath Junior Chess Club website.
Please read this policy before completing your booking.
Tournament Bookings
When you purchase a tournament place through our website, you are booking a place for the named child to participate in the specified Bath Junior Chess Club tournament.
Once your booking and payment have been successfully completed, confirmation and your tournament ticket will be sent to the email address provided during checkout.
Please check the booking information carefully before completing your purchase, including the child’s details and the tournament or competition category selected.
Non-Attendance
Tournament places are reserved specifically for the child named on the booking.
No refund will be given if a child does not attend the tournament, including where non-attendance is due to illness, travel difficulties, changes of personal circumstances or a decision not to participate.
This is because the child’s place has been reserved and may prevent another child from entering the tournament.
Cancellations by Parents or Guardians
If you decide that your child will no longer attend after completing a booking, please notify Bath Junior Chess Club as soon as possible.
Unless otherwise stated by the club, cancelling your child’s attendance does not entitle you to a refund.
Where sufficient notice is provided, the club may, at its discretion, be able to offer the place to another participant. This does not create an automatic entitlement to a refund.
Changes to a Booking
If you have made an error when entering your child’s details, please contact us as soon as possible.
We will make reasonable efforts to correct booking details before the tournament.
A tournament place may not be transferred to another child without the prior agreement of Bath Junior Chess Club.
Tournament Cancellation
If Bath Junior Chess Club cancels a tournament and does not provide a suitable alternative date or arrangement, affected bookings will be eligible for a refund of the tournament entry fee paid.
Refunds will normally be made to the original payment method.
We will contact the person who made the booking using the contact information supplied at checkout.
Postponement or Changes to the Tournament
Occasionally, circumstances outside our reasonable control may require us to change the time, date, venue or other arrangements for a tournament.
Where a tournament is postponed, we will provide parents and guardians with information about the revised arrangements as soon as reasonably possible.
If a significant change means that your child is unable to attend, please contact us. Any refund or alternative arrangement will be considered in accordance with the circumstances and your applicable statutory rights.
Tournament Tickets
Tournament tickets and booking confirmations are sent electronically to the email address provided when making the booking.
It is the responsibility of the person making the booking to provide a valid and accurate email address.
If you do not receive your ticket or booking confirmation, please check your spam or junk email folder before contacting us.
Failure to receive or locate the email does not automatically cancel the booking or entitle you to a refund where the booking has otherwise been successfully completed.
Duplicate or Incorrect Payments
If you believe you have accidentally been charged more than once for the same booking, please contact us as soon as possible.
Where we confirm that a duplicate payment has been taken in error, the duplicate payment will be refunded.
Refund Processing
Where a refund has been agreed, it will normally be made to the original method of payment.
After a refund has been processed by us, the time taken for the funds to appear in your account may depend upon your bank, card issuer or payment provider.
Statutory Rights
Nothing in this policy is intended to exclude or restrict any rights that you may have under applicable UK consumer law which cannot legally be excluded or restricted.
Contact Us
If you have a question about a booking, cancellation or refund, please contact:
Bath Junior Chess Club
Email: ferdo@bathjuniorchessclub.com
Please include the booking name, child’s name and tournament details so that we can locate the booking.